Clinics and hospitals · Updated 25 September 2026

WhatsApp for clinics and hospitals

Patients message to ask about timings, fees and appointments. An AI agent answers those on your WhatsApp number at any hour, books the slot, and hands every medical question to your staff.

What the agent handles

Front-desk questions: doctor timings, consultation fees, address, parking, what to bring.
Booking: finds the doctor, the day and the time that suits the patient, then confirms.
Reminders: a utility template the day before, with a reply to confirm or reschedule.
Follow-ups: "It has been a week since your visit, would you like to book the review?"

What it never does

A clinic agent should not give medical advice. Write that into its brief as a hand-over: any question about symptoms, medicines or reports goes to a person. The agent tells the patient someone from the clinic will reply, and stops. You see the conversation in Conversations and answer it yourself.

You answer patients of Dr Mehta's Skin Clinic, Andheri West. Share timings (Mon–Sat, 10–1 and 5–8), fees (₹800 first visit, ₹500 review) and the address. Book appointments. Never discuss symptoms, medicines or reports: say the clinic team will reply.

What it captures

Field	Example
Patient name	Riya Shah
Preferred date	Thursday evening
First visit or review	first visit
Confirmed	yes

What it costs

Appointment reminders are utility templates (₹0.115 per message from Meta in India today). Each 24-hour conversation the agent handles is ₹0.30. No subscription. See pricing.

Questions

Can clinics use WhatsApp for appointment booking?

Yes. On the WhatsApp Business API, an AI agent can answer patients, offer slots, confirm the booking and send a reminder the day before, all on the clinic's own number.

Will the AI give medical advice?

Not if you tell it not to, and a clinic agent should always be told that. Medical questions are listed as a hand-over: the agent says the clinic team will reply and stops, and your staff answer.

Are appointment reminders marketing or utility messages?

A reminder about an appointment the patient booked is a utility message, Meta's cheaper category. Offers such as a health check-up package are marketing.

Can staff reply to patients themselves?

Yes. Every conversation appears in Conversations, and staff can reply while WhatsApp's 24-hour window is open.

Try it on your own number

Describe your agent in plain words, test it in a chat, and put it on your WhatsApp. $5 free to start, no subscription.

Start free Book a demo