Collections and receivables · Updated 3 October 2026

Payment reminders on WhatsApp

A reminder that nobody answers is just another message. An AI agent sends the reminder, reads the reply, takes a promise date or a payment, and brings your team in only for the hard cases.

Why follow-ups stall

Receivables teams spend their day on the same three replies: "will pay Friday", "send the invoice again", "the amount is wrong". Each one needs a person to read it, answer it and update a sheet, so most overdue invoices get one reminder and then silence.

What the agent does

Sends the reminder to everyone with an invoice due or overdue, as a Meta-approved utility template with the amount, the invoice number and a payment link.
Answers the reply, in English, Hindi or Hinglish: - "Send the invoice again": it sends it. - "Will pay Friday": it confirms and records the promise date. - "Already paid": it asks for the UTR and records it for your team to match. - "The amount is wrong": it hands the conversation to your accounts team with the details.
Records what it learned against each invoice:

Field	Example
Promise date	10 Oct 2026
Paid, UTR	UTR 4521… (to be matched)
Dispute	short by ₹2,300, rate difference
Needs a person	yes

Follows up on the promise date, and stops the moment the payment lands or the customer opts out.

Payment links

With Razorpay connected, the agent can send a payment link for the exact amount in the chat. Your own payment system works too, through its API.

Tone

The agent is polite and plain, and never threatens or invents penalties. Your rules decide what it may say about late fees.

What it costs

A utility template costs ₹0.115 per message in India (Meta's rate). When the agent handles the replies, each conversation costs ₹0.30 for 24 hours, AI included. No subscription. See pricing or book a demo.

Questions

Can I send payment reminders on WhatsApp?

Yes, through the WhatsApp Business API with a Meta-approved utility template. The customer must have agreed to receive messages from you, and can opt out at any time.

What should a WhatsApp payment reminder say?

The invoice number, the amount, the due date and one clear way to pay, such as a payment link. Short, polite, and with a way to reply.

Can the agent handle "I'll pay next week"?

Yes. It confirms, records the promise date against the invoice, and reminds the customer on that day.

What happens with disputes?

The agent does not argue. It collects the details (which invoice, what is wrong) and hands the conversation to your accounts team.

Is a payment reminder a marketing or a utility message?

A reminder about an existing invoice is a utility message in Meta's categories, which is the cheaper rate.

Try it on your own number

Describe your agent in plain words, test it in a chat, and put it on your WhatsApp. $5 free to start, no subscription.

Start free Book a demo