Refund Policy
Altrnative is prepaid: you add funds, and charges come out of your balance as you use it.
In short
- A message WhatsApp fails to deliver is refunded to your balance automatically.
- Closing your account? Ask, and unused money you paid comes back.
- Messages already delivered and AI already used are not refundable.
- Think a charge is wrong? Every one is itemised in Billing — tell us and we will fix it.
What happens automatically
- Undelivered messages. If WhatsApp accepts a message but then cannot deliver it, you are not charged for it — charges apply only to messages Meta reports as delivered.
- Our WhatsApp numbers. WhatsApp charges are applied only to messages Meta reports as delivered and billable.
Unused balance
If you close your account, you can ask for the unused part of the funds you paid, provided the request is made within 180 days of your last top-up. We refund to the account the payment came from.
What is not refunded
- Charges for messages that were delivered, and for AI usage that was carried out.
- Trial credit, which has no cash value.
- Balance on an account closed for breaking the terms, where the law allows.
Billing mistakes
If you think you were charged incorrectly, tell us. Every charge is listed in Billing inside the app, so we can check it together. Errors are corrected in your balance, or refunded if you prefer.
How to ask
Email ground@altrnative.space from your account’s email address. We reply within 5 business days, and approved refunds are usually paid within 10 business days.