Delete your data
How to ask
- Write to interact@altrnative.space from the email address you sign in to Altrnative with, with “Delete my data” in the subject. We answer from that address only, so we know the request is yours.
- Say what you want removed: everything (your account and all its data), or only the WhatsApp account you connected, or only certain contact lists and campaigns.
- We reply to confirm it is you and what will be deleted. We acknowledge every request within 48 hours and complete it within one month of receiving it. When it is done, we email you to say so.
What we delete
- Your account details: name, email address and profile picture.
- The WhatsApp Business account identifiers and the access credentials you connected, so Altrnative can no longer act for that account.
- The contact lists you uploaded, the messages sent, delivery and read receipts, replies, the answers extracted from them, and files you uploaded.
- Any AI keys you added.
We keep only what the law requires us to keep, such as billing and tax records, and say so in our reply.
If you connected WhatsApp through Facebook
You can take away Altrnative’s access to your WhatsApp account yourself, at any time and without waiting for us: in Meta Business Settings, open Integrations and remove the Altrnative app. Our access stops at once. Removing the app does not delete what we already hold, so write to us as above if you want that deleted too.
If you received a message sent through Altrnative
The business that messaged you decides why and how your number is used, and Altrnative sends on its behalf. Ask that business to delete your details; we help them do it. You can also reply “STOP” to stop messages from that business. If you cannot reach the business, write to us and we will pass your request on.
More about what we hold and why: Privacy Policy · Contact. We never ask for passwords, card numbers or one-time codes in these emails.